New to clay pottery? Got a question about your order? Check out our most commonly asked questions below..
Delivery & Returns
When will I receive my order?
We offer free next day UK shipping on all orders. Orders received by 12pm will be delivered the following working day. Shipping days exclude bank holidays & weekends
Please contact firstname.lastname@example.org for any issues with your order.
Can I return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. If you have received a damaged or incomplete item please let us know.
To start a return, you can contact us at email@example.com.
Please note that returns will need to be sent to a UK address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Do you charge for Delivery?
Shipping to any UK address is free!
Which countries do you ship to?
We ship anywhere in UK, EU & US
EU customers should visit our DE website pottdpeople.de for EU orders (2-4 days delivery time)
US customers should visit our US website www.pottdpeople.com for US orders (2-3 days delivery time)
Products & Kits
What's in the pottery kit?
Everything you need to get creative and start your clay journey!
✔ 2 x Bags of eco-friendly, premium air-dry clay (1kg each). Our clay is soft, supple and air dries naturally without cracking in 24-48 hours. No need to fire in a kiln. Your pottery kit includes enough clay for 8-10 average sized creations, or 2-4 large ones.
✔ 5 x Wooden pottery tools for sculpting, carving, shaping, and cutting. And a potter’s sponge for smoothing—all packed in a reusable fabric tool bag.
✔ 8 x Premium acrylic paints and 2x bristle paint brushes—one large for coverage and one fine for detailing. Your kit comes with a vibrant paint set rich with colours that can be used for light, pastel shades and is also perfect for crafting and mixing deeper shades.
✔ 1 x gloss varnish and 1x white base coat—apply multiple coats for added vibrancy.
✔ 1 x Pott’d Quick-Start Guide with step by step instructions to create a variety of pottery pieces.
Do I need a Kiln?
Nope! Our clay air dries naturally within 24-48 hours. No pottery studio, pottery wheel, or kiln required.
What can I make with my kit?
What you make is really up to you! Your hands are your tools, imagination your only limit. But to get you started with a few ideas, you can make:
• Plant pots
• Trinket dishes
• Incense burners
• Candle holders
• Even larger plant pots
See what our customers and fans have created on TikTok and Instagram!
Will this be a relaxing activity?
Short answer: Yes!
Creating with clay and getting your hands dirty is a sensory experience that relaxes your mind and allows you to disconnect from the world for a moment and connect with your inner child artist.
Calming, soothing, relaxing, and great for your mental health :)
Is the kit suitable for children?
Pott’d is great for all ages. Ingredients are non-toxic and suitable for children aged 11 and up. (please keep sharp tools away from under 11s)
How many people can use the kit? Is it enough for two?
Sharing is caring. One Pott’d kit is perfect for two! One kit includes enough clay to make 8-10 average sized creations, or 2-4 large ones.
Can I eat and drink from my creations?
Air-dry clay remains porous so please do not eat or drink from your creations.
How messy is it?!
That depends, how messy are you? Air-dry pottery is fairly mess-free and easy to clean up. Hands will get dirty but are easily cleaned with a gentle hand wash. We recommend covering your surface with baking or craft paper to project them. But any clay or paint that goes astray is easily removed with some warm water.
Is Pott’d a vegan product?
Yes! Pott’d is a verified vegan product.
Orders & Payment
What payment methods do you offer?
We accept all major credit and debit cards as well as Shop Pay and PayPal payments.
Why was my credit or debit card refused?
We use a third party card processing system. If your payment was refused, please try again with a different card and check your bank account and card are working correctly.
Why haven't I been sent my order confirmation?
You should receive an email confirmation once your order is completed. Please allow 15 minutes to receive this and check your junk/spam folders :(